Shipping Policy

Last updated: [12/08/2026]

Zema is a trading name of ZEMASKIN LTD, 34, Peel hill FY4 5JP. Questions about a delivery? Email support@zemaskin.com.

Where we ship

We currently deliver to [the United Kingdom only].

If your country is not listed, join our waitlist and we will let you know when we ship to you.

Delivery options and costs

Standard delivery is free on every UK order, with no minimum spend. Both options are fully tracked.

All delivery costs are shown at checkout before you pay. The total at checkout is the total you pay.

When we dispatch

Orders placed before 3pm [BST] on a working day are usually dispatched the same day. Orders placed after that, or at a weekend or bank holiday, are dispatched the next working day.

"Working days" means Monday to Friday, excluding UK bank holidays.

Delivery estimates run from the day of dispatch, not the day you order. You will receive a dispatch confirmation email with tracking as soon as your parcel is on its way.

Unless we have agreed a different date with you, we will deliver your order within 30 days of the day the contract is made. If we cannot, you may cancel and receive a full refund.

Pre-orders

Pre-order products show an estimated dispatch date on the product page. This is our honest best estimate, not a guarantee.

We will email you if that date changes. If it moves, you can wait for the new date or cancel for a full refund, the choice is yours, and you do not need to give a reason.

Tracking your order

Your dispatch email includes a tracking number and a link. Tracking can take up to 24 hours to start updating after you receive the email.

If something goes wrong

Your parcel is late. Delays occasionally happen with the postal network. If your parcel is more than 14 working days past its estimated delivery date, email us and we will chase it or send a replacement.

Your parcel is marked delivered but you do not have it. Check with neighbours and look for a safe-place note first, then contact us. We will investigate with the carrier.

Your parcel arrives damaged. Photograph the packaging and the product before you do anything else, and email us. We will replace or refund.

Delivery is our responsibility until the parcel reaches you. If it is lost or damaged in transit, that is ours to fix, not yours.

Wrong address

Please check your delivery address carefully before you pay, we cannot change it once your order is dispatched.

If a parcel is returned to us because the address was incorrect or nobody was available to receive it, we will contact you. We can resend it, though we may need to charge the delivery cost again.